Patient Information

For medical emergency, please call 000 for an ambulance
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To make an appointment, please call us on 07 4998 1233
After hours, please contact Baralaba Hospital on 4998 2800
Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness. This Practice is committed to promoting health, wellbeing and disease prevention to all patients. This Practice does not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.
APPOINTMENTS INFORMATION
To make an appointment, please be aware of our fees and consultation times. A standard consultation is usually up to 15 minutes. You can help us to ensure that the correct amount of time is allocated for your consultation and helping our doctors run on time by letting us know the following:

  • If it is an emergency in need of immediate attention
  • If it is urgent and needs attention on the same day
  • If it is a routine visit such as a check-up/repeat of medication/review of results/vaccination /PAP smear/ Care Plan/wound dressing/Medication review/specialist referral;
  • If it is for more than one person (each patient is treated as an individual and will require a separate consultation);
  • If it is for
    • an Insurance Medical;
    • a Commercial Driver’s License Medical;
    • a Standard Driver’s License Medical; or
    • a surgical procedure.

If you require extra time, please request an extended appointment when making your booking. We advise that you phone ahead for any delays in appointment times.

We do our best to accommodate walk-in patients (for standard consultations) and emergencies if we have the capacity to provide the required medical attention. Our reception and nursing staff are trained to triage patients according to level of urgency so at times you may be instructed to go straight to the Town Hospital.

Surgical procedures, Health Assessments and any paperwork will also require longer than normal consultations.

CARE PLAN APPOINTMENTS (CHRONIC DISEASE MANAGEMENT)
As of 1 July 2016, patients will continue to be bulk billed for their care plan appointment with the nurse. However, if the patient also wishes to see their usual doctor on the same day, please be aware that a private fee will apply for the doctor consultation. This is in line with Medicare rules and restrictions.

Patients are welcome to book their doctor consultation on another day if they would prefer to be bulk billed for their consultation also. Please note, bulk billing of consultation will be at the discretion of the doctor at the time. For more information regarding private fees, please see our Fees page.

NEW PATIENTS: YOUR FIRST VISIT
If you are a new patient to our practice, please be aware that our Reception staff will ask you to complete a New Patient Registration Form. Allow at least 8 – 10 minutes to complete your form. You will be asked to provide the following:

  • Name, gender, date of birth, next of kin, emergency contact, address;
  • Medicare Card, Health Care Card, Pensioner Card, Veteran’s Affair Card;
  • Private Health Care Fund details (if applicable)
  • Signature (for your patient record and fraud prevention)

We look forward to welcoming you to our practice!

WAITING TIMES
Waiting times will vary for many different reasons. Here are some of the factors to consider:

  • Some patients come with multiple issues but only had a standard consultation booked in;
  • Some patients’ health conditions change dramatically and convert to emergency medical attention;
  • Sometimes doctor discovers an area of concern during consultation that cannot be ignored;
  • Sometimes doctors fall ill too and we have to reschedule appointments or fit patients in where possible with our other doctors.
  • Sometimes the doctor will be called out to an emergency at the hospital.

To reduce waiting times as much as possible, our nurses will be triaging patients upon arrival. Triaging involves basic observations such as height, weight, blood pressure, pulse, etc. If you have a chronic illness, the nurse may conduct additional observations to ensure doctor has all the vital information during your consultation.

Having this system in place means:

  • Better patient flow;
  • Reduce your overall waiting time;
  • Reduce your overall consultation time; and

Help our doctors run on time.

PROTECTING YOUR PRIVACY AND CONFIDENTIALITY
Your medical records are private and confidential documents. It is the policy of our Practice to maintain security of personal health information at all times. To ensure that this information is only available to authorised members of staff, we abide by the 13 Australian Privacy Principles available at: http://www.privacy.gov.au/health/index.html. You can also access our Privacy Policy from our website (bottom of the page).

We require written consent from a patient for a family member or friend to collect any prescriptions, pathology forms, results, imaging requests or referrals on their behalf.

AFTER HOURS, EMERGENCIES & HOME VISITS
As we only have one doctor at this practice, and one medical clinic in this town, all after hours urgent medical treatment are seen at the Baralaba Hospital.

Home visits are also available for regular patients of the practice within a 15 km radius who are unable to attend the surgery or Outpatient Department at the discretion of the Doctor.

For more detailed information, see our Practice Information Brochure.